NATIONAL & INTERNATIONAL SHIPPING 

By processing your order and payment you are accepting the following terms and conditions regarding the shipping and delivery of your purchase.

All orders are processed and packed within 24 hours of placement excluding weekends and public holidays. 

*PLEASE NOTE THAT THERE ARE SIGNIFICANT DELAYS FOR DELIVERY TIMES DUE TO COVID-19*

TRACKING YOUR ORDER

Once your parcel has been dispatched by me, you will be notified via email.

SHIPPING COVER/WARRANTY

To protect your parcel from loss, theft or damage – we highly suggest that all customers opt for shipping cover at checkout. agirltastingwhiskey is not responsible for parcels that aren’t covered. 

SHIPPING FEES

AUSTRALIA & NEW ZEALAND

Flat rate charge of $9.95 AUD | 2-7 business days

REST OF THE WORLD

Flat rate charge of $19.95 AUD | Minimum 7 business days*

* Please Note – Countries that fall into this category are unable to receive an estimated shipping time, however upon receiving your tracking information you will be given an ETA of your parcels arrival.

CUSTOMS & IMPORT TAXES

Please note that all customs charges and taxes (including VAT) are payable by the receiver. 

Agirltastingwhiskey is NOT responsible for any charges incurred for receiving orders Internationally. These fees are not included in the cost of your order or shipping charge. Agirltastingwhiskey does not offer refunds to customers for failure to pay duties and taxes associated with their order.

ADDITIONAL INFORMATION

Above delivery times can change depending on the time of the year, holiday periods, weekends and severe weather.  We are not responsible for stolen packages or packages delayed in transit. 

It is the customer’s responsibility to provide the correct shipping/delivery address for an order.  If the wrong delivery address is provided, Agirltastingwhiskey cannot offer reimbursement for this package.

ANY FURTHER ISSUES OR ENQUIRIES 

If you have any questions regarding shipping, taxes or delivery times please contact hello@agirltastingwhiskey.com and we will look into this for you. 

Agirltastingwhiskey handpicks each item to ensure a 100% quality item is personally delivered to you.

If for some reason my standards do not meet yours, agirltastingwhiskey offers returns on all full-priced items within 28 days of delivery for a store credit with no expiry. The item must be unworn, unwashed and unused with original tags attached with proof of purchase provided.

Sale items and are not eligible for returns unless faulty, so please choose carefully.

Agirltastingwhiskey has the right to reject a return if they do not meet the above conditions. In this instance, we will contact you and organise to send back the return at your expense.

WILL I BE SENT A SHIPPING LABEL FOR MY RETURN?

When your return is approved, take the package to your local post office to pay the postage fee and send it off to my PO BOX.

I recommend sending via traceable mail, as agirltastingwhiskey is not liable for items lost in transit. If you receive a faulty or incorrect item, agirltastingwhiskey will cover the shipping cost and send you a return label. 

HAVE YOU RECEIVED MY RETURN?
Please allow 3-4 business days for your return to be processed once it has reached our returns address.

CAN I EXCHANGE MY ITEM FOR ANOTHER SIZE?

At this time I am unable to offer exchanges due to low stock levels. However, you are more than welcome to repurchase your item in another size with your store credit.

MY ITEM IS FAULTY/INCORRECT, WHAT DO I DO?

Firstly I am so sorry about this! I pride myself on quality control across all of my stock.

If you feel that your item is faulty or incorrect, please email me at hello@agirltastingwhiskey.com within 7 days of delivery. I will investigate this and assist you further for the best outcome.